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For a quick response, please use the web form below to send an email to our customer service representative. We will respond to you as quickly as possible. For other ways to contact us, please scroll down to the bottom of this page.

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If you would like to contact us by mail or phone, or would like to contact one of our retail stores directly, please read below.

Phone:

1-800-619-3993, Monday-Friday, 8 a.m.- 5 p.m., EST.

Mail:

Savannah Candy Kitchen
Attention: Customer Service
242 E. Lathrop Ave.
Savannah GA. 31415

Contact our Retail Stores

River Street
Savannah, Ga
225 East River Street
Savannah, Ga 31401
912-233-8411

City Market
Savannah, Ga
318 W St Julian Street
Savannah, Ga 31401
912-201-9501

Charleston
South Carolina
32 N Market St
Charleston, SC 29401
843-723-4626

Broadway
Nashville, TN
310 Broadway
Nashville, TN 37201
615-313-9919

National Harbor
Oxon Hill, MD
140 American Way
Oxon Hill, MD 20745
301-686-0021

Atlanta Airport
Atlanta, Ga
Concourse B
Atlanta Airport
678-595-1749

Satisfaction Guaranteed

Satisfaction Guarantee

Your satisfaction with each of our products is 100% GUARANTEED. If you're not completely satisfied with your purchase - for any reason - we'll cheerfully exchange the product, issue a credit or refund your payment, whichever you prefer.Must return product to receive a full refund.

Shopping

Business Gifts Wedding Favors Wholesale Sweet Deals Express Order Shipping Information Retail Locations Product Care

Warm Weather Shipping (May through September)

At Savannah’s Candy Kitchen, we take pride in delivering beautiful handmade candies and baked goods to you in pristine condition. During the warmer summer months, we ship our heat-sensitive products in coolers with dry ice to ensure you receive your products in the same condition that they departed our candy kitchen. Due to the additional packing materials and expedited shipping needed to ensure our products arrive to you in optimal condition, we ship your order in a cooler packed with dry ice for no additional charge.

The following products are considered especially heat-sensitive and will be packed with dry ice (see dry ice restrictions below):

All chocolate (except chocolate pralines)
All baked goods
All fudge

Apples must ship One-Day Express outside of the one-day Standard zone. Our chocolate caramel apples are very vulnerable to the heat and cannot survive a longer transit. During the warm weather, apples cannot ship on Fridays.

During the summer, we do not ship packages on Fridays. Orders placed after the cutoff time on Thursday will be delayed until Monday.

Services and Pricing

Standard shipping is charged at a flat rate per recipient. Express shipping options add a charge for each item to that address.

Standard (Ground)	Two-Day Express	One-Day Express
$8.95 per address	$8.95 per address + $10.00 per item	$8.95 per address + $19.95 per item
Delivered 1-8 business days after shipping (see map below)	Delivered 1-2 business days after shipping	Delivered next business day after shipping

We ship your packages through UPS and the US Postal Service, Monday through Friday. All shipments leave from Savannah, Georgia.

Standard shipping orders will ship on the next business day. Express shipping orders placed before noon (12:00 P.M.) Eastern Time will ship on the same day. If you need something on a specific date and are not sure when to request your shipping date, please call our customer service representatives any time at 1-800-443-7884.

Standard Shipping Transit Time Map

Standard Shipping Map

Restrictions

Baked Goods: To ensure freshness, all baked goods must be shipped to a street address in the continental United States. Baked goods packed with dry ice have additional restrictions, described below.

P.O. Boxes and Puerto Rico: Express shipping is not available to P.O. boxes or Puerto Rico. We cannot ship baked goods or dry ice to P.O. boxes or Puerto Rico, as it is impossible to guarantee timely delivery.

Alaska & Hawaii: Items shipped to Alaska and Hawaii must ship Two-Day Express to ensure quality. We cannot ship baked goods or dry ice to Alaska or Hawaii, as it is impossible to guarantee timely delivery.

Military (APO/FPO): We are very proud of our military and will gladly ship your purchase at no charge to the men and women serving our country overseas. Please allow 7-14 business days for arrival. We cannot ship baked goods or dry ice to APO/FPO addresses, as it is impossible to guarantee timely delivery.

International: We don't offer international shipping on retail orders at this time. Interested corporate customers should contact our dedicated business associates at corporate@savannahcandy.com or 1-800-242-7919.

Dry Ice

Our most perishable items are packed in specially-made, styrofoam coolers with dry ice to ensure continuous refrigeration from our bakery to your doorstep. The following items are packed with dry ice year-round:

Layer cakes
Frosted cake trios
Cheesecakes
Key Lime Pie

Orders with dry ice must be shipped to a street address in the continental United States.

Dry ice-packed items must arrive within two days of shipping to ensure peak freshness. Items shipping outside of the one- and two-day Standard shipping zones will receive a complimentary upgrade to Two-Day Express shipping. To prevent them melting over the weekend, dry ice-packed items can usually only ship Monday through Wednesday:

Requested Ship Date	Standard or Two-Day Express	One-Day Express (or one-day Standard zone)
Monday	arrives Wednesday	arrives Tuesday
Tuesday	arrives Thursday	arrives Wednesday
Wednesday	arrives Friday	arrives Thursday
Thursday	ships next Monday, arrives next Wednesday	arrives Friday
Friday, Saturday, Sunday	ships next Monday, arrives next Wednesday	ships next Monday, arrives next Tuesday

Remember, orders will not ship the same day they are placed, unless ordered before noon Eastern Time and upgraded to Express shipping.

Questions? Concerns?

Our representatives are ready to help you! Call 1-800-619-3993 any time and let us set your mind at ease.

100% Satisfaction Guaranteed

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Contact Us

242 E Lathrop Ave
Savannah, GA 31415-2151

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Savannah
City Market & River Street Charleston
Market Street Nashville
Broadway Oxon Hill
American Way Atlanta Airport
Concourse B & Concourse C

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