How to Order

 
Easy Ordering Information
Phone: Call Toll-Free 1-800-443-7884...24 hours a day, 7 days a week. Please have your catalog and credit card handy when you call.

Web: Order online by shopping our product categories noted on left side of this page and following our easy, secure checkout procedure.

Credit Cards Honored
To make ordering quick and easy, we invite you to use your Master Card, Visa, American Express, Discover credit cards.

Shipping & Handling
 
Shipping Method Shipping Charge
Ground (Standard Shipping; 3 - 7 day delivery) FREE
Ground to Alaska or Hawaii $10.00 per item
Second Day Air $10.00 per item
Next Day Air $25.00 per item

Sorry, due to the perishable nature of our products we cannot ship to APO or FPO addresses or foreign countries. 

Standard Shipping

Packages shipped via Free Standard shipping leave our facility Monday - Friday and are guaranteed to be delivered within 3 - 7 business days.  Tracking numbers will be emailed to the email address provided during checkout.  If you have any questions or concerns about your shipping please don't hesitate to call us.  Some packages will also be delivered vis USPS so please be sure that you or your gift recipient check your mail regularly when expecting a package.  If you need a faster delivery please choose either 2nd day or Next day air.  UPS does not ship on Saturday or Sunday.


Perishable Baked Goods Product Shipping

Some of our items are more perishable and require special shipping.  Our layer cakes and the other items listed below must be upgraded to 2nd day air if they are shipping to the red states in the map below.  Normal 2nd day air shipping rates will apply.  In addition to this upgraded shipping, all of these perishable items will be placed in a styrofoam cooler with dry ice at no cost to you.  This upgrade to 2nd day air will be automatic duing checkout.  These items ship on Monday and Tuesdays Only.

UPS Cake Shipping Map


Express Shipping Chart - All express orders must be placed before 2:00pm EST to ship the same day.
Please refer to the chart below for your estimated arrival date.  Remember to inform your recipient of their package so they can bring it inside as quickly as possible after UPS delivers it.  If you need something on a specific date and are not sure when to set your hold date, please call our customer service at  1-800-443-7884

Express Shipping Chart (excludes perishable baked goods, see above)
Order Placed Ships on 2 day arrives on 1 day Arrives on
Monday Tuesday Thursday Wednesday
Tuesday Wednesday Friday Thursday
Wednesday Thursday Monday (next Week) Friday
Thursday Friday Tuesday (next Week) Monday (next Week)
Friday Monday Wednesday (next Week) Tuesday (next Week)
Saturday Monday Wednesday (next Week) Tuesday (next Week)
Sunday Monday Wednesday (next Week) Tuesday (next Week)



Important Gift Information

Please be sure to indicate in space provided if you'd like to send a gift message with your shipments. Your personal message will be printed on the packing slip enclosed with your gift recipient's package.

Also, it's important to check the accuracy of your recipient addresses before placing your order. We're sorry, but we cannot be responsible for lost or spoiled product shipments when inaccurate shipping addresses are provided to us.

Upcoming Holidays Order Dates

To help ensure that your gifts arrive in time for major holidays, please make sure we receive your orders on or before the following dates no later than 2:00pm (expedited shipping may be required):

Holiday Date Last Days to Order
Free Standard Shipping Next Day Air (Before 2:00pm EST)
Valentine's Day February 14 February 4 February 13
Easter March 31 March 19 March 28
Mother's Day May 12 May 1st May 9
Father's Day June 16 June 6 June 13
Independence Day July 4 June 24 July 3
Labor Day September 2 August 22 August 29
Halloween October 31 October 21 October 30
Veteran's Day November 11 October 30 November 7
Thanksgiving November 28 November 17 November 26
Christmas December 25 December 11 December 23



  • Product Substitutions
    If an item you order is out of stock, we'll ship a similar product of equal or greater value to ensure your package is delivered on time.

    Pricing & Discounts
    Prices shown are for each product. Price discounts (order incentives, corporate pricing & special product discounts) cannot be combined.

    State Sales Tax
    State tax law requires payment of 7% tax on the merchandise value of all shipments sent to Georgia and 8.5% tax on the merchandise value of all shipments sent to South Carolina and 9.25% tax on the merchandise value of all shipments sent to Tennessee residents.

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